Track Your Order
Track Your Order
Last Updated: 2 April 2026
1. How to Track Your Order
Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number and a direct link to track your parcel. Here's what to do:
Check Your Email
Look for the shipping confirmation email from Fivty9 Performance. Check your spam/junk folder if you can't find it.
Click the Tracking Link
The email contains a tracking number and a link to the courier's tracking page. Click it to see real-time updates.
Check Your Shopify Account
If you created an account at checkout, you can log in and view your order status and tracking details directly on our website.
2. Order Statuses Explained
- Order Confirmed — we've received your order and payment has been authorised
- Processing — your order is being prepared for dispatch
- Dispatched / Shipped — your order has left our facility and is with the courier
- Out for Delivery — the courier is delivering your parcel today
- Delivered — your parcel has been delivered to the address provided
3. Estimated Delivery Times
After dispatch, estimated delivery times depend on the shipping method selected at checkout:
- Standard Delivery: 2–5 working days
- Express / Next Day: 1–2 working days
- International: Varies by destination
Please note that delivery times are estimates and may be affected by courier volumes, weather, or other circumstances outside our control.
4. Haven't Received a Tracking Email?
If you haven't received a tracking email within 3 working days of placing your order, here's what to check:
- Check your spam/junk email folder
- Make sure the email address on your order is correct
- Some items may ship directly from our suppliers and tracking may arrive separately
Still nothing? Get in touch and we'll sort it out for you.
5. My Tracking Says Delivered but I Haven't Received It
If the courier's tracking shows your parcel as delivered but you haven't received it, please:
- Check with household members or neighbours who may have accepted the delivery
- Look for a "safe place" delivery — the courier may have left it in a porch, garage, or other location
- Check for a card or notification from the courier
If you still can't locate your parcel, contact us within 48 hours and we will open an investigation with the courier.
6. Need Help?
If you have any questions about your order or delivery, our team is here to help:
Please have your order number ready when you contact us — it helps us find your details faster.
