1. Your Statutory Rights

Under the Consumer Rights Act 2015, all products sold to consumers in the UK must be of satisfactory quality, fit for purpose, and as described. These rights apply regardless of any manufacturer warranty and cannot be excluded or limited.

2. Manufacturer Warranties

Many of the automotive parts and accessories we sell come with a manufacturer's warranty provided directly by the brand or supplier. Warranty periods and terms vary by product and manufacturer.

Where a manufacturer warranty applies, details are typically included with the product packaging or documentation. Manufacturer warranties are offered in addition to your statutory rights — they do not replace or limit them.

If a product carries a specific manufacturer warranty, this will be noted on the product page where possible.

3. What Is Covered

Warranty coverage (whether statutory or manufacturer) generally applies to:

• Manufacturing defects and faults present at the time of delivery
• Premature failure under normal use as intended by the manufacturer
• Products that are not as described on our website at the time of purchase

4. What Is Not Covered

Warranty does not cover issues arising from:

• Normal wear and tear
• Incorrect installation or fitment (including professional installation errors)
• Misuse, abuse, neglect, or accidental damage
• Modifications, tuning, or alterations to the product
• Use in motorsport, track days, or competitive events (unless the product is explicitly designed and sold for such use)
• Cosmetic damage that does not affect the function of the product
• Failure caused by use with incompatible vehicles or components

5. How to Make a Warranty Claim

If you believe a product is faulty or covered under warranty, please contact us with the following information:

• Your order number and date of purchase
• The product name and a description of the fault
• Photographs or video showing the issue (where applicable)
• Details of the vehicle and how the product was installed (if relevant)

We will assess your claim and respond within 5 working days. Depending on the product and nature of the fault, we may request the item be returned to us for inspection. We will cover return shipping costs for valid warranty claims.

6. Resolution

If a warranty claim is approved, we will offer one of the following at our discretion (and in line with your statutory rights):

• Replacement — a like-for-like replacement of the faulty product
• Repair — arrangement for the product to be repaired
• Refund — a full or partial refund depending on the circumstances and timeframe

Where a manufacturer handles the warranty claim directly, we will assist in liaising between you and the manufacturer.

7. Proof of Purchase

All warranty claims require valid proof of purchase from Fivty9 Performance. This can be your order confirmation email, Shopify order number, or any receipt issued at the time of purchase.